Rapid Response to Product Recall: A Case Study on Stringent Quality Controls in User Experience Studies
Healthcare
Project Background
The high-stakes nature of product quality in user experience studies was brought into sharp focus when an unforeseen product recall threatened the integrity of our client’s research. With the potential of compromised data and participant safety on the line, the robustness of in-place quality measures was critically tested.
Client Objectives
Our client’s chief concern was to determine, with absolute certainty and speed, whether any of the product batches involved in the recall were included in their user experience study. The goal was to ensure the safety of the participants and the validity of the study’s findings, without any delay that could escalate into larger issues.
Our Solution
Leveraging our stringent quality control protocols, we meticulously manage every stage of our end-to-end service—especially product sourcing, blinding, and packing. These measures ensure that we have detailed records of every batch used in our studies. When the product recall was announced, our established system enabled us to swiftly review our records and verify the batches in question.
How did this service help our client?
The comprehensive quality checks in place allowed us to respond to the client’s urgent inquiry within two hours. We provided detailed information about the batches used and could confidently assure that none of the recalled products were included in the study. This not only prevented the recall from impacting the study but also solidified the client’s trust in our commitment to quality and safety.
