E-Commerce Services​ ​

Whether you require a once off E-Commerce study or continuous measurement, we help you create programs that drive actionable insights within your organization. Capture the entire E-commerce journey or focus on specific touchpoints along the way. Whether it is through brick and mortar or click and collect stores in Europe or Pure Players in China we can measure the impact of the E-commerce journey on your product quality anywhere, at any time. 

Create customized programs to measure consumer experience of quality across
the entire E-Commerce journey, or focus on specific touchpoints along the way.

ORDER

Price Paid / Hidden Costs
Shipping Costs
Item Availability
Customer Experience

FULFILLMENT

Counterfeiting
Package Types/ Wasted Space
Protective Material / Special Labels
Product Specific Protection
Product Mixing

SHIPPING & DELIVERY

Delivery Methods
Shipment Tracking
Weather Impact
Customer Service

PACKAGING

Un-Boxing Experience
Quality Assessment
Sustainability

PRODUCT ON PACK

On-Pack Quality Assessment
Best Before Dates
Production Codes
Barcode Scanning

PRODUCT IN USE

In-Pack /In-Use Assessment
Temperature
Recyclability

As our clients saw significant increases in the volume of their products sold online this year, their consumer’s perception of product quality was a key concern due to the complexity and pressures on the E-Tail Supply Chain during 2020. How does the E-Commerce supply chain impact the quality of your products?

Deliver the quality your consumers expect when shopping online, using our performance measurement solutions.

  • Available in global e-commerce markets, with targeted audiences and the ability to use the network of your choice (consumer, auditor or employee).

  • Ad hoc projects or continuous performance tracking. 

  • With agile in the moment data capture, don’t just see the data, see the true consumer experience. 

  • Comprehensive suite of customized reporting solutions, including powerful, real-time insights through our online reporting portal.

Our bespoke solutions are designed to work together
or separately, you might also be interested in..

Data Collection & Reporting

Our The Eolas QualX Platform™ is a flexible tool which enables us to efficiently collect, analyse and report on data gathered from our auditor network, global consumers and even your employees, enabling you to understand & improve the consumer’s product quality experience at all touchpoints in their journey.

We'd love to hear from you,
get in touch to see how we can help.